HOW TO PAY?
The full retainer amount is due at the time of the contract signing. As services are used, time is deducted from the pre-paid retainer. All work performed is itemized after each task is completed to show usage – you can access this information via the client portal anytime!
We do our best to make sure you stay up-to-date on the status of your retainer hours, but ultimately it’s your responsibility to make sure they’re used within the monthly time frame. Unfortunately, unused hours at the end of the monthly contract are forfeited, unless your package states differently.
However, if you have a 10 hour retainer, but you need 15 hours worth of work in a given month, we bill you the additional 5 hours at the same rate as the retainer; not the normal bill rate.